1. Refund Policy

Due to the nature of our services, once they have been rendered, we do not offer refunds. This policy is in place because our services are customized and delivered based on individual client needs, making it impossible to retract or resell the work completed. We encourage clients to thoroughly review our service offerings and contract terms before making a purchase to ensure they align with their expectations and requirements.

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2. Cancellation Policy

Clients may request cancellations; however, reimbursements are provided on a pro-rated basis, depending on the portion of services already fulfilled, unless otherwise specified in the contract. This means that if a client cancels a service after a certain amount of work has been completed, they will receive a partial refund corresponding to the unfulfilled portion of the service. We strive to be fair and transparent in our cancellation process and encourage clients to communicate any concerns promptly.

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3. Service Guarantee

If we fail to deliver the agreed-upon services as outlined in the contract, clients are entitled to a full money-back guarantee. This guarantee underscores our commitment to client satisfaction and the quality of our services. We take our obligations seriously and work diligently to meet or exceed client expectations.

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4. Return Policy

As our offerings are service-based and intangible, there are no physical products to return. Therefore, a traditional return policy is not applicable. However, we are committed to addressing any issues or concerns clients may have regarding the services provided. Clients are encouraged to contact us to discuss any dissatisfaction, and we will work towards an amicable resolution.

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5. Delivery Policy

All deliverables related to our services will be provided electronically, as specified in the individual contracts. This includes, but is not limited to, digital files, reports, and other media. We ensure that all electronic deliveries are made in a timely and secure manner, using reliable methods to maintain the integrity and confidentiality of the content.

 

6. Contact Information

For any questions or concerns regarding this Fulfillment Policy, please contact us at:

• Email: nico@ntsmedia.co

We are dedicated to providing exceptional service and are here to assist you with any inquiries you may have.